Reference

How pbc99 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account and process your payments through bKash, Nagad, and Rocket.

Account data kept securelybKash, Nagad, Rocket payment data protectedYou can request your data at any timeNo selling of your personal information

Explore the Lobby Read FAQ

What Information We Collect and Why

pbc99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you give us when you register — your name, contact details, and account credentials. When you make a deposit or withdrawal via bKash, Nagad, or Rocket, we log the transaction reference and wallet number to verify the payment and match it to

1
your account. We also collect device and session data automatically — your browser type, IP address, and the pages you visit — to keep your account secure and spot unusual access patterns. If you contact our support team, we store that conversation so we can follow
2
up properly. We do not collect more than we need, and we do not share your personal data with third parties for marketing. Payment data tied to bKash, Nagad, and Rocket transactions is held only for as long as our financial record-keeping requires. You have the
3
right to ask what data we hold, request a correction, or ask us to delete records where our legal obligations allow it. Availability of this service and how we process your data depends on your local law and the eligible regions we operate in.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what personal data we hold, request a correction, or raise a concern about how your information is being used, our support team handles privacy requests directly. Reach us through the channels below — include your registered account email and the specific request so we can resolve it without unnecessary back-and-forth.

Live Chat Start a live chat session from your account dashboard. We handle privacy queries through the same channel as general account help — no separate form needed.

Email Support Send your privacy request to our support email address listed in your account settings. Include your account username and a clear description of what you need.

Account Settings Some data preferences — like marketing communication opt-outs — can be adjusted directly inside your account settings without contacting support at all.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply security measures at every point where your data moves through our system — from the moment you log in to when a Rocket or Nagad withdrawal is confirmed. Here is how we approach the four areas that matter most to your account privacy.

Account Security

Login access is protected by password hashing and OTP verification. Suspicious login attempts trigger an automatic account hold until you confirm identity through your registered contact.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences through your browser settings at any time.

Data Retention

Account and transaction records — including bKash and Nagad payment logs — are kept for the period required by our financial obligations, then deleted or anonymised.

Requesting Changes

Write to our support team with your account email and the change you need. We aim to respond to data access and correction requests within a reasonable time, subject to verification.

Common Questions About Your Privacy on pbc99

These are the questions we hear most often from account holders in Bangladesh about how their data is used, stored, and protected.

We collect your name, email, contact number, and account credentials on registration. Payment references from bKash, Nagad, or Rocket are stored when you transact.

We do not sell or share your personal data for marketing purposes. Data may be shared only with payment processors like bKash or Nagad where required to complete your transaction.

We retain account and transaction records for as long as our financial and legal obligations require. After that period, records are deleted or anonymised.

Yes. Contact our support team via live chat or email with your account username and a data access request. We will verify your identity before releasing any information.

Send a deletion request through support with your registered email. We will process it subject to any legal retention requirements that apply to financial records in your region.

Wallet references are stored in encrypted form and used only to match and verify your transactions. We do not store full wallet credentials beyond what verification requires.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoPbc99 Glossary

How pbc99 Handles Your Personal Information

How to Reach Us About Your Data

How We Protect and Manage Your Information

Account Security

Cookies and Tracking

Data Retention

Requesting Changes

Common Questions About Your Privacy on pbc99

01 What personal data does pbc99 collect when I open an account?

02 Does pbc99 share my data with third parties?

03 How long does pbc99 keep my account and payment records?

04 Can I request a copy of the data pbc99 holds about me?

05 How do I ask pbc99 to delete my personal data?

06 Are my bKash and Nagad wallet details safe with pbc99?

Privacy Policy

Related pages

Related pages